Terms of Service

Introduction

Welcome to EcoRide. By using our eco-friendly transportation services and booking cycling tours, you agree to these terms and conditions. Please read them carefully before making a booking. These terms govern your experience with us and establish the rights and responsibilities of both parties. Our commitment is to provide sustainable transportation solutions and exceptional tour experiences.

Services

EcoRide offers comprehensive sustainable transport solutions including: - Premium bike and e-scooter rentals - Guided city tours - Cultural cycling experiences - Adventure trail rides - Group touring packages - Custom route planning We provide vehicle maintenance, tour guide services, and safety equipment across India.

Bookings and Scheduling

- Bookings processed within 24 hours - Advance booking required for guided tours - Flexible rental periods available - Tour scheduling based on weather conditions - Booking confirmation via email and SMS - ID verification required for all rentals Cancellations must be made 48 hours before scheduled time for full refund.

Safety and Insurance

We provide comprehensive coverage: - Personal accident insurance for all riders - Vehicle damage protection - 24/7 roadside assistance - Emergency medical support - Safety equipment included Contact [email protected] for assistance.

Equipment Quality

All vehicles undergo: - Daily safety inspections - Regular maintenance checks - Sanitization between uses - Performance testing - Equipment calibration We maintain only certified and well-maintained vehicles.

Pricing and Payment

- All prices in Indian Rupees (INR) - GST included in listed prices - Multiple payment options available - Secure payment processing - Special rates for long-term rentals - Group booking discounts Prices may vary based on season and demand.

Tour Services

Professional services include: - Expert tour guides - Route navigation - Cultural interpretation - Safety briefings - Equipment orientation Tour customization available upon request.

Customer Responsibilities

Riders must: - Follow safety guidelines - Wear provided safety equipment - Report any issues immediately - Return equipment on time - Maintain proper conduct - Follow traffic rules

Intellectual Property

All content on our website, including: - Route maps - Tour descriptions - Brand assets - Safety documentation is protected by copyright and trademark laws.

Dispute Resolution

- Initial resolution through customer support - Escalation to management if needed - Mediation services available - Legal jurisdiction in Kerala, India We aim to resolve all disputes amicably within 7 business days.

Terms Updates

We may update these terms to reflect: - New services and routes - Policy changes - Safety requirements - Service improvements Updates will be posted on our website with notification to registered users.