Privacy Policy

At EcoRide, we prioritize the protection of your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you book our eco-friendly transportation services and cycling tours. We strictly adhere to all applicable privacy laws and regulations, including Indian data protection requirements and international standards.

Information We Collect

We collect information you provide when booking tours, renting vehicles, or contacting our customer service. This includes: - Contact details and emergency contacts - Health and fitness information for tour suitability - Rental history and preferences - Tour guide interactions and feedback - Equipment size and adjustment requirements - Payment information We also gather data about your interactions with our website to enhance your booking experience.

How We Use Your Information

Your information helps us: - Process and confirm your bookings - Match you with suitable tours and equipment - Provide tour guide and support services - Send booking confirmations and tour updates - Improve our routes and services - Personalize your experience - Handle insurance claims and emergencies With your consent, we may send tour updates and relevant offers.

Information Sharing

We never sell your personal information. We may share necessary details with: - Licensed tour guides and support staff - Emergency services when required - Insurance providers for coverage - Payment processors for transactions All partners are bound by strict confidentiality agreements and data protection standards.

Security

We implement robust security measures including: - SSL encryption for all transactions - Secure payment gateways - Regular security audits - Access controls for customer data - Staff training on data protection - Secure storage of medical information We regularly update our security protocols to protect against emerging threats.

Your Rights

You have the right to: - Access your personal information - Correct inaccurate data - Request data deletion - Opt-out of marketing communications Contact us at [email protected] to exercise these rights.

Cookies and Tracking

We use cookies to: - Remember your preferences - Analyze site usage - Improve user experience - Maintain booking information You can control cookie settings through your browser preferences.

Data Retention

We retain customer data for: - Active accounts: Duration of account activity - Booking history: 3 years for insurance purposes - Tour feedback and records: 2 years - Payment information: As required by law Inactive accounts are archived or deleted after 2 years.

Policy Updates

We may update this policy to reflect changes in our services and data practices. Significant changes will be notified via email to active customers. For questions about our privacy practices, contact our privacy team at [email protected].